Return Policy

Return Policy

30-Day Return Period:

You have 30 days after receiving your item to request a return.

Eligibility Criteria:

• Items must be unworn or unused, with tags, and in original packaging.
• A receipt or proof of purchase is required.

Starting a Return:

Contact us at Contact@bessbass.com to initiate the return process.

Return Address:

[INSERT RETURN ADDRESS]

Return Process:

If your return is accepted, we'll provide a return shipping label and instructions on how to send your package.

Damages and Issues:

Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect.

Exceptions:

Certain items such as perishable goods, custom products, and hazardous materials cannot be returned. Sale items and gift cards are also non-returnable.

Exchanges:

Return the item and make a separate purchase for the new item to ensure prompt exchange.

14-Day Cooling Off Period for European Union:

If shipping to the EU, you have the right to cancel or return your order within 14 days.

Refunds:

Once we receive and inspect your return, we'll notify you of the refund status. Refunds will be issued within 10 business days to your original payment method.

For any inquiries regarding returns, contact us at Contact@bessbass.com.